Shipping policy
🐾 Shipping & Delivery Policy – PetKindly
At PetKindly, we’re committed to delivering your orders quickly, safely, and with care — because being kind to pets means being kind to their people too.
🇿🇦 South African Shipping
We offer reliable nationwide delivery across all 9 provinces of South Africa.
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Flat Rate: R130 for all domestic orders
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Delivery Time: 3–7 working days
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Free Shipping: Orders over R1 200 qualify for free delivery
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Courier Partners: The Courier Guy, Fastway, or similar trusted services
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Tracking: You’ll receive a tracking link via email or SMS once your order is dispatched
Deliveries to remote or outlying areas may take slightly longer. If any additional cost applies, our support team will contact you before shipping.
🌍 International Shipping
PetKindly proudly ships worldwide through our global fulfilment partner.
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Standard International Shipping: R450 (10–20 working days)
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Express International Shipping: R600 (7–12 working days)
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Free International Shipping: Orders over R3 000
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Tracking: A tracking link will be sent to your email once your parcel ships
Please note: Import duties, customs taxes, or fees may apply in your country and are the customer’s responsibility.
⏱️ Processing Time
All orders are processed within 1–2 business days after payment confirmation.
During peak seasons or public holidays, please allow an extra day or two for processing.
🔁 Returns & Exchanges
If an item arrives damaged or defective, please contact us within 7 days of receiving your order.
We’ll gladly arrange a replacement or refund.
For change-of-mind returns, courier fees may apply.
🌱 Eco-Friendly Packaging
We use recyclable and minimal packaging whenever possible to reduce our environmental footprint — because being kind to pets means caring for the planet too.
📩 Contact Us
For any shipping or delivery queries, reach out at:
📧 support@petkindly.co.za
We’re always happy to help!