Terms of service

Terms of Service – PetKindly

Welcome to PetKindly, your trusted online destination for kind, eco-conscious pet products. By using our website and services, you agree to the following terms:

1. Overview  
These Terms of Service apply to all users of www.petkindly.co.za and related platforms operated by PetKindly. By visiting or shopping with us, you engage in our “Service” and agree to be bound by these terms.

2. Online Store Terms  
- You must be at least 18 years old or have parental consent to use this site.  
- You agree not to use our products for any illegal or unauthorized purpose.  
- We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information  
We do our best to ensure product descriptions, images, and pricing are accurate. However, we cannot guarantee that all details are error-free.  
If you find an issue, contact us at petsykindly@gmail.com and we’ll assist you.

4. Pricing and Availability  
- Prices are subject to change without notice.  
- Some products may be limited in quantity or discontinued at any time.  
- We reserve the right to correct any pricing errors or cancel orders if necessary.

5. Billing and Account Accuracy  
You agree to provide up-to-date and accurate payment and shipping information so we can complete your orders.  
We reserve the right to refuse or cancel any order, including those suspected of fraud.

6. Third-Party Services  
We may use third-party providers (e.g., payment gateways, courier services). These parties may have their own terms and privacy policies. We’re not responsible for their actions, but we always try to work with reputable providers.

7. Returns and Refunds  
Please review our Return & Refund Policy for full details. In short:  
- Returns accepted within 14 days for unopened items  
- Exchanges offered for damaged or incorrect items  
- Some items (e.g., opened food, grooming items) are non-returnable

8. Intellectual Property  
All content on this site — including text, graphics, logos, and product photos — is the property of PetKindly and protected under copyright law.  
You may not copy, reproduce, or use our content without written permission.

9. Changes to Terms  
We may update these Terms from time to time. The most current version will always be posted on our website. Continued use of the site after changes means you accept the new Terms.

10. Contact Us  
For any questions about these Terms, please email us at: petcare@petkindly.shop

Thank you for supporting a kinder way to shop for pets 💚