FAQ's
Frequently Asked Questions
We know you want the best for your furry loved ones. Here are some of the most common questions pet parents ask about our products, shipping, and quality—so you can shop with confidence and complete peace of mind.
Yes! All our products are made with pet-friendly, non-toxic materials and tested for comfort, durability, and safety.
Orders within South Africa typically arrive within 3–7 business days. You’ll receive tracking details immediately after dispatch.
No worries! We offer a 7-day hassle-free return policy. If your pet isn’t happy, simply contact us and we’ll assist you right away.
Absolutely. Our team is available 24/7 to help with product guidance, order issues, or pet-care recommendations.
Each product page includes a detailed size chart to help you choose the perfect fit. If you’re unsure, message us — we’ll guide you.
Most of our accessories are designed for both cats & dogs, unless otherwise specified in the product description.
You can change or cancel your order within 12 hours of purchase. After that, your order may already be processed.